Wyze smart cams are one of the best in the market today, especially with respect to affordability and reliability. My Wyze cam v3 performs exceptionality well on all levels and has decent night vision footage. Wyze cameras use local or/and cloud storage to record and store events. Event recording is one of the go-to features when selecting a security system. It’s a cause of concern when the Wyze camera is not recording events to your storage.
So, are you experiencing recording problems with your Wyze camera? Worry not; this post details how to troubleshoot your Wyze setup and the necessary camera settings for recording clips.
Why Is My Wyze Camera Not Recording Events?
Wyze camera won’t record events because you haven’t enabled motion detection on the camera settings. The Wyze cameras should be online and connected to a storage plan with motion detection enabled to record and store events. Again, outdated firmware or app malfunctions can lead to recording failure.
Irrespective of your storage (local or cloud), the camera should record when triggered by motion detections. For local storage, ensure the camera detects the microSD card once inserted.
If your Wyze camera was working previously, the recording failure could be due to new firmware or server issues. The problem isn’t from your end, and Wyze should get it fixed.
That said, here are common reasons why your Wyze camera isn’t recording events;
- You haven’t enabled motion detection on your camera settings
- The camera fell offline
- Outdated camera firmware
- New firmware or drop in server performances
- Prolonged app-level cache build-up
- Low motion and sound sensitivity
- Scheduling and rules settings
Troubleshooting the camera and your Wyze account should get the camera back to recording and performing optimally.
If you have a Wyze subscription, ensure that the correct you use the same email address on the Wyze app as the one used to purchase your Wyze plan. Again, double-check that the proper camera is assigned to the cloud storage plan.
Before beginning our guide, test that your Wyze camera live stream works. This helps ascertain that the camera hasn’t tripped or isn’t offline. Wyze cameras won’t record or live stream when they fall offline.
Again, Wyze cameras require a strong and stable internet connection; power cycle your router and camera to refresh the network connection.
Try these troubleshooting tips to fix the recording issue;
Read Also: Wyze Cam Offline
Double-Check Your Camera Settings
Accidentally turning off settings can get you worked up for nothing.
Therefore, select the camera on the Wyze app > Tap the settings icon and confirm that the settings are as they should be. Check your Recording type, Event recording, motion detection, and detection sensitivity.
- Event recording – make sure detect motion is turned on and the recording type is set to video
- Smart detection – toggle person detection off and then on to make sure it works. Sometimes toggling things can reset them to work correctly after some update has an issue.
- Detection settings – make sure your detection sensitivity is high enough and make sure there isn’t a blacked-out detection zone
- Notifications – Ensure the Wyze AI events setting is toggled on.
Toggle these settings off and back on to refresh and jog up the memory. Playing around with toggles revives and resyncs the camera settings to the cloud servers. This could get the camera recording working.
Once done with the camera settings, power cycle the camera to apply the changes. You can restart the camera from the app or physically perform the reboot.
To restart the camera via the app > Select the camera on the home screen > Tap the settings icon > Scroll down and hit the “Restart” button > Confirm your intention.
Alternatively, use the preferred manual power cycling method. To power cycle, unplug the camera from the power outlet, wait 30 seconds, and reconnect the camera to power.
Let the camera boot up and reconnect to your network, then walk in front of your camera and test if it’s detecting and recording events.
Also, ensure that your account is assigned the correct subscription. To check your license, open the Wyze app > Tap the account icon on the bottom menu > select the Services option > Check your assigned choice.
Perform Pending Updates
If you have pending Wyze camera firmware or app updates, it is about time you upgraded to the latest versions.
Outdated software can cause performance malfunctions on the app or the physical device. Updates help fix existing bugs and improve performance features.
Updating your smart devices and app regularly is always a good practice.
First, clear your app-level cache to free up memory;
- Launch the Wyze app
- Tap Account on the menu
- Select App Settings
- Hit Clear next to Cache File Size
Now, check your respective app store for any updates.
As with app updates, firmware upgrades are released to address bugs and improve functionality. Check for available device firmware upgrades via the Wyze app;
Tap the account icon > Firmware Update > Hit Update next to the Wyze device. The absence of the Update button indicates that your Wyze devices are running on the latest firmware.
Check The Camera Schedule and Rules Settings
Wyze camera scheduling and rules determine how and when you want your camera to run. You won’t get notifications or event records with the camera scheduled to turn off or work for a specific period.
I have scheduled my Wyze cams not to record when the kids play in the yard to avoid false positives.
Therefore, be sure with your camera scheduling. Select the “All Day” option under camera scheduling for sensitive areas. This ensures you are covered and protected throughout the day.
With rules, ensure that your rules don’t negatively affect your camera, like turning off the camera once triggered, disabling motion detection, etc.
Reset The Wyze Camera
Factory resetting wipes the camera settings and deletes all configuration data, including Alexa or Google home integrations. The camera enters pairing mode and is ready to connect.
Resetting fixes software bugs and corrupt config files affecting the camera’s functionality hence the recording failure.
If your camera was already set up on the Wyze app, remove it before factory resetting. The app connection might prevent a full reset.
To factory reset your Wyze camera;
- Connect the camera to a working outlet
- Remove the microSD card if any
- Continuously press the Setup button for 5 – 10 seconds.
- The indicator light turns to a solid or blinking yellow. For Wyze cam v3, the LED indicator turns red.
- Let the reset process take its course. It can take up to 5 minutes, depending on your camera version.
- The device is ready to set up afresh.
To set up your Wyze camera, open the Wyze app > Tap the “+” icon > Select add device > tap the Cameras option > select your camera type > Follow in-app prompts.
Contact Wyze support
If the recording issue persists, contact the Wyze support team via the app for guidance and further action.
This also lets them know their devices are malfunctioning and need an update to address the issue. Go to the device in the Wyze app, Device Settings > Wyze Support > Submit a Log.
Wyze should get back to you with possible solutions. Thus, addressing the event recording problem.
